do I reserve my room?
Our reservation process is very simple. Select or enter the
desired city, enter the dates of arrival and departure, and
enter the number of guests. Click the Search Available
Hotels (for only hotels which have vacancies),
Search for Vacation Rentals or the Browse All
Hotels (all hotels in a city regardless of vacancy)
button. You could also search by a specific hotel name
within a city.
A list of hotels or vacation rentals will appear on the
screen. For more information, click the name of the property
or the Info link.
- After room
types and rates are returned to your screen, you will be
able to choose the rate you desire by reading the room
information in the center of the screen, then clicking on
the Book It button on the right side of the
- After you
have selected your desired room type, you will be taken to
a "Secure Reservation Request" form. Then you will need to
review the "Reservation Information" and fill in the
blanks on the "Guest Information" section. Be sure your
name and email address are spelled correctly.
- After you
fill out all of the needed information, press the "Submit
- If further
correspondence is necessary prior to confirming the
reservation, a Customer Care agent will reply back to you
with an email within 24 hours.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your
security, Interactive Affiliate Network utilizes a secure
commerce server, which encrypts the credit card number and
encodes it into a non-usable form.
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed
in the Info section of the hotel description.
My credit card number is correct, but the hotel is
not accepting it. Why?
There are a few possibilities:
- Your card
type is not accepted at the hotel.
- The card
expiration date precedes the reservation date.
- You have
reached your credit limit.
- There is a
Can I specify where I would like my room located (preferred
floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do their
best to accommodate special requests. We cannot guarantee
that your requests will be granted because they are subject
Is the room rate per person or per night?
All rates displayed are nightly, and based on double
occupancy per room unless otherwise specified. Carefully
review the room descriptions and rate rules to ensure the
room you select can accommodate your entire party. Any extra
adults or children above the rooms listed occupancy may be
subject to additional charges at the property's discretion.
Some rates may require special identification. Our booking
fee, taxes, and other surcharges imposed by the hotel are
What about the special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial savings.
What is a Special Internet Rate?
I should receive a discounted rate.
How do I get this?
The rates displayed are the only rates available to this
site for making reservations. These rates may include
government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are
qualified to receive that rate. Please do not expect to
receive such a rate at check-in without the proper
identification even if you have selected to book it online.
Is there a waiting list for sold
In certain instances, Interactive Affiliate Network can make
reservations at sold out properties. Often lodgings
identified as "Special Internet Rates" are providing sold
out availability. If you want to be placed on a waiting
list, you will need to contact the lodging directly.
happens when I make a reservation?
Reservation requests will result in a new screen showing an
Itinerary Number, which should be kept and used with any
future correspondence with Interactive Affiliate Network.
You may also be quoted a Confirmation Number. Additionally,
all reservations will be followed up within 2 to 4 hours
with an email using the same Itinerary Number and, if
available, a Confirmation Number.
How long will it take Interactive Affiliate Network
to respond to my reservation request?
All reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with any
future correspondence with Interactive Affiliate Network.
Additionally, all reservations will be followed up with an
email within 2 to 4 hours using the same Itinerary Number
with the status of your reservation.
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always
feel free to
with any inquiries regarding your request. For fastest
service, please include your "Booking Number" which you will
receive after you submit your booking.
I don't have long to wait for a confirmation. What
can I do?
Typically, most lodging reservations are made in real time
and your confirmation should only take a few seconds. You
will be notified of the status of your reservation within 2
to 4 hours. However, there can be delays. In such cases, you
will receive an email from us without a confirmation number.
When we receive the confirmation number from the property,
it will be emailed to you. If there is a special request or
rate change associated with your reservation, the request
will be sent to a Customer Care agent for processing. You
may contact our support department at
When will my reservation be at the hotel?
Internet Rates Rates:
Your name will not appear at the hotel until 72 hours
before your arrival date. Rest assured, the room is booked;
however, the hotel just does not know that you will be the
person staying in it.
It takes a minimum of 24 hours before your reservation
details reach the lodging's computer system. Rest assured,
the room is booked; however, the hotel simply has not
entered your details into their system yet.
Once I have made my reservation, will I receive any
written confirmation from the hotel?
No. The email confirmation you receive from Interactive
Affiliate Network is all you will need. It displays your
Interactive Affiliate Network Itinerary Number, the hotel
information, the rate, confirmation number, and the hotel's
is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form,
the Cancellation Policy will be provided in red or there
will be a link to read the cancellation policy. You can also
view the property information page to find the cancellation
policy. These policies will vary from lodging to lodging, so
you must read each one carefully. In general, the standard
increments are that you must cancel the room(s) by 4 or 6 PM
on the arrival date, or 24, 48, or 72 hours prior to your
specified arrival; however, these are just general
guidelines and the specific policy of the property will
prevail. If you cancel before the deadline, generally you
will not be charged a penalty by the lodging provider.
Canceling after the stated period will result in a
cancellation penalty fee from the lodging provider. Some
reservations are non-refundable and cannot be cancelled
If the cancellation is outside of the time allotted, you may
be charged for one night's stay including tax recovery
charges and service fees. Please read the specific
cancellation policy provided for each property on the site
and in any emails regarding your reservation.
How do I cancel a reservation?
Use the "View/Cancel
Reservation" link provided
on the home page.
is a Vacation Rental?
A vacation rental is any suite-type lodging that has
self-catering facilities (wet bar, refrigerator, microwave,
etc.) Most vacation rentals have separate bedrooms, fully
equipped kitchens, one or more bathrooms, washer and dryer,
and sometimes a balcony or patio. Towels and linens are
provided. Daily maid service and other hotel conveniences
are usually available.
Unlike hotels with per person pricing, there is a set price
for an entire vacation rental with a maximum number of
persons allowed. Most one-bedroom units sleep a maximum of
four using a sleeper/sofa in the living room. Most
two-bedroom vacation rentals sleep a maximum of six, and
most three-bedroom vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to
learn the specifics of what is provided and how many people
Where do I pick up my vacation rental keys?
The email you receive confirming your reservation for a
Vacation rental will provide details as to where and when
you should pick up the keys to your rental unit.
What type of customer service is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires about
your request. Our qualified and friendly agents are
available 24-hours a day, 7 days a week, 365 days a year (including
holidays) to answer your questions. All you have to do is
I'm looking for a hotel in Los Angeles. Can you help
Our reservation agents are unable to do individual searches
for clients due to our high volume of reservations. Please
Lodging Search Form
to identify availability and rates at over 47,000 hotels
around the world.
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If it is
offered, there may be a charge by the hotel for this service.
Vacation rentals often do not have this type of service.
Is parking available? Free parking? Long-term
Most hotels and vacation rentals offer free parking to their
guests, although some may charge. Long-term parking is
offered at the discretion of the property (often in
conjunction with park and fly rates). This may be listed on
the Lodging Information page.
What if there will be more than two adults in the
Most hotels allow additional guests to stay in the rooms at
a charge (usually between $5.00-$20.00 per person). Some
hotels and most vacation rentals have a limit on how many
people can stay in a room. This may be listed on the Lodging
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's policy.
This may be listed on the Hotel Lodging page.
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds
and cribs (typically at a charge- $5.00-$20.00 each). Some
may have restrictions on what room types will allow rollaway
beds. This may be listed on the Lodging Information page. If
special requests are accepted, a section will appear on the
Reservation Form to insert such requests and submit them to
the hotel or vacation rental.
What are the directions to the hotel?
The location information of the hotel is sometimes listed on
the Lodging Information page. This can identify the distance
from the hotel to certain landmarks or the airport. Vacation
rental reservations will have directions included in the
Is breakfast included?
Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and donuts.
It would be very rare for a Vacation rental to provide
breakfast. If included, it should be listed on the Lodging
What is the Interactive Affiliate Network Refund
Interactive Affiliate Network strives to provide the best
service possible and will work on behalf of our clients to
rectify any regrettable circumstances pertaining to your
reservation. However, Interactive Affiliate Network acts
only as an independent agent to secure services of an air
carrier, car rental supplier, hotel, vacation rentals, or
other travel related supplier. Therefore, we have no control
over personnel, equipment, or operations of these suppliers
and shall not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a result
of any wrongful acts, omissions, or default on the part of
the suppliers. All grievances must be reported with any and
all supporting documentation to Interactive Affiliate
Network within 60 days of the mailing of the first credit
card statement showing any discrepancies for billing and
payment issues or within 60 days after the completion of
travel services provided.
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age
restrictions or requirements when reserving a room. For
example, some hotels with casinos may require you to be 21
years of age to check into a room. Please inquire with a
Customer Care Agent or with the hotel directly.
What if I find a lower price after booking?
Special Internet Rate hotel reservations booked through this
site are guaranteed to be the lowest rate. If there is a
lower rate available for the same dates and the same hotel,
you must contact us prior to the property's cancellation
deadline of your "Special Internet Rate" reservation. We
will either refund you the difference or cancel the
reservations without penalty. This guarantee only applies to
rate indicated as "Special Internet Rates." It does not
apply to special events such as New Years and the Super Bowl.
To learn more or to claim a guarantee,